|
Posted
on: November 12, 2001 16:02 CST
REFUND/REISSUE POLICY DUE
TO AMERICAN AIRLINES # 587
Customers traveling between
12 November and 15 November, 2001:
 |
May change reservations
to another AA flight for travel thru 14 Feb
2002 and AA will waive the change fee. Travel
agency may reissue. Rebook in same inventory
or lowest available - must be the same cabin.
No upgrades or change of destination. |
|
May refund ticket to
an AA voucher - must be processed by AA. |
|
May refund ticket to
original form of payment. Travel agency may
refund. |
Customers traveling between
16 NOV and 31 DEC 2001:
|
May change their reservation
to another AA flight for travel thru 14 Feb
2002 and AA will waive the change fee. Travel
agency may reissue. Rebook in same inventory
or lowest available-must be the same cabin.
No upgrades or change of destination. |
|
May refund ticket to
an AA voucher - must be processed by AA. |
ALL CHANGES OR REFUNDS
UNDER THIS SPECIAL PROGRAM MUST BE COMPLETED BY
19 NOV 2001.
ONE FREE CHANGE ALLOWED.
Posted
on: November 12, 2001 14:00 CST
New York Airports Reopen
Newark and LaGuardia airports
are nowfor inbound and outbound air traffic.
JFK isfor inbound air traffic only.
NYC Bridges and tunnels are Mass transit is on or close to schedule.
Posted
on: November 12, 2001 11:45 CST
All 226 passengers who were
ticketed through Northwestern Travel Management
on ANY flight into or out of all three major New
York airports today have now been identified.
Travel managers will receive
their travelers' names from our corporate account
managers via email reports today ASAP.
Further information will
be available as soon as possible.
NOTE: Due to changes in travelers’
plans of which we are not aware, Northwestern
Travel Management may not identify all travelers.
Records will show only what has been ticketed
and booked through Northwestern Travel Management
as of today.
Posted
on: November 12, 2001 10:45 CST
Our reports show NO Northwestern
Travel Management customers were ticketed on AA
flight 587 which crashed on takeoff from JFK this
morning.
Crisis Alert up-to-date information
will be continually posted at www..
Further information will
be available as soon as possible.
NOTE: Due to changes in travelers’
plans of which we are not aware, Northwestern
Travel Management may not identify all travelers.
Records will show only what has been ticketed
and booked through Northwestern Travel Management
as of today.
Posted
on: November 12, 2001 9:30 CST
American
Airlines Airbus flight 587 to Santo Domingo, Dominican
Republic has crashed after takeoff from JFK Airport.
Our crisis management
plan has been initiated.
| Step
1: |
Names of our customers
holding tickets on American flight 587 are
being identified. |
| Step
2: |
Reports listing your
company’s travelers identified in Step 1 will
be available and emailed to you within four
hours of this communication. |
| Step
3: |
Crisis Alert up-to-date
information will be continually posted at
www..
|
| Step
4: |
All Northwestern Travel
Management customers flying into or out of
JFK, LaGuardia and Newark are also being identified
and will be reported to you as soon as possible.
|
| Step
5: |
Further information
will be available as soon as possible. |
NOTE: Due to changes in travelers’
plans of which we are not aware, Northwestern
Travel Management may not identify all travelers.
Records will show only what has been ticketed
and booked through Northwestern Travel Management
as of today.
|
