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Posted on: Monday, April 2, 2001,
11:50 GMT
To our customers:
This is an update of the actions we are
taking to help customers of Northwestern Travel Management
through the uncertainty of airline labor negotiations.
- Action: For all of our customers to read any time, we
have posted Airline Labor Updates at www..
Each airline's logo is linked to a daily update of its labor
negotiations. Airline Labor Updates is focused strictly
on the timing of possible strikes - what step each airline
is at in negotiations with union members. The only
purpose of Airline Labor Updates is to help our customers
make decisions about their travel plans.
The President of the United States has
said he will prevent strikes at the nations airlines. So far,
he's kept his word. Given the stance of President Bush in
the context of a sobering economy, we judge the likelihood
of a strike at any one of the four largest airlines
to be unlikely.
However unlikely, we recognize our customers'
unease with even a remote possibility of a strike disrupting
travel plans, so we took the following action:
- Action: For our customer/passengers booked on any airline,
regardless of size, we have established the following
process:
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A communications team has
been formed to insure consistent, timely and accurate
information is distributed both internally and externally. |
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All NTM managers have been
notified of potential strike dates and are closely
monitoring staffing needs for those specific periods
of time. |
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Our proprietary 24-hour service,
ACCESS will have increased staff on duty the evening
of a potential strike. |
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If a strike should appear
imminent we will begin offering paper tickets for
travel dates potentially affected by a strike. |
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One week prior to any of the
potential strike dates we will identify those travelers
booked on the affected carrier. |
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If a strike appears imminent
we will re-accommodate and contact all travelers
who are booked four weeks out from the initial strike
date. Travelers will receive new itineraries confirming
their new flight schedules and coinciding car and
hotel reservations. Their initial flights will not
be cancelled should the airline settle. |
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Should a strike last beyond
one week, we will continuously monitor those booked
four weeks out from the current date and follow
the re-accommodation process. |
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In the event a strike does
not happen or a resolution is found in the initial
stages, all re-accommodated flights will be cancelled
and the original itineraries will remain in tact. |
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Please rest assured that Northwestern
Travel Management is prepared, at a moment's notice, to assist
our customers with re-booking and re-accommodations.
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