Minneapolis Millennium Hotel Site for Timely Discussion
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On Tuesday December 4, 2001, Northwestern Travel Management
Corporate Account Services hosted 35 guests for a very
relevant conversation on corporate readiness in the
event of serious disruptions in air travel.
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Participants agreed that the terrorist attacks of September
11 highlighted the successes and challenges experienced
by corporations when faced with the complete shutdown
of the nation's air infrastructure. Travel managers
had employees stuck in every corner of the world, with
no apparent way to get home.
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On September 11, travel managers got a sudden course in crisis
management as they dusted off travel policy handbooks, and
then called Northwestern Travel Management trying to answer
a variety of urgent questions.
- Where are our travelers?
- How do we contact them?
- When do we allow travelers back on planes?
- What kind of travel insurance do we have?
- How should we revise travel policy?
- What security measures will our agency, airports, airlines,
and hotels put in place?
The forum helped participants take a first step in answering
these queries.
Forum sponsors were Continental Airlines, and the Millennium
Hotel Minneapolis.
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