SPECIAL EDITION
Minneapolis Millennium Hotel Site for Timely Discussion

On Tuesday December 4, 2001, Northwestern Travel Management Corporate Account Services hosted 35 guests for a very relevant conversation on corporate readiness in the event of serious disruptions in air travel.

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Participants agreed that the terrorist attacks of September 11 highlighted the successes and challenges experienced by corporations when faced with the complete shutdown of the nation's air infrastructure. Travel managers had employees stuck in every corner of the world, with no apparent way to get home.

On September 11, travel managers got a sudden course in crisis management as they dusted off travel policy handbooks, and then called Northwestern Travel Management trying to answer a variety of urgent questions.

  • Where are our travelers?
  • How do we contact them?
  • When do we allow travelers back on planes?
  • What kind of travel insurance do we have?
  • How should we revise travel policy?
  • What security measures will our agency, airports, airlines, and hotels put in place?

The forum helped participants take a first step in answering these queries.

Forum sponsors were Continental Airlines, and the Millennium Hotel Minneapolis.

Dan Little, Millennium Hotel Minneapolis, talks security issues in modern, downtown properties Terese Bulthuis of Continental Airlines discusses post-September 11 regulations and timelines for the major carriers
 
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