Panel Talks Real-World Four NTM customers who have implemented corporate online booking products explained the benefits and challenges they've experienced with online products. Kathy Niccum, The St. Paul; Ralph Roe, Wolters Kluwer - CCH Incorporated; Shelley	Nancy Tuttle of Brown Printing listens to Kathy Niccum of the St. Paul
Milless, ROI Systems; and Nancy Tuttle of Brown Printing were on the panel. Their discussion points included:

• Primary motivation for selecting an online tool
• Level of support from senior management
• Nature of support and involvement from IT
• Description of training; mandatory or voluntary
• Changes in travel policy to include online tools
• Reaction from travelers and corporate adoption rates
• Booking incentives or communication to promote products

NTM Travel Manager Special Edition editor, Jim Stack