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NTM Perspective on September 11
As the media has well documented, no segment of business was as dramatically
and instantly affected by the aftermath of September 11 as travel. The
interaction between Northwestern Travel Management employees and their
customers who were arrangers, travelers, travel managers, and traveler's
family, served as a microcosm for the challenges presented to Americans
around the country. This NTM Travel Manager Special Edition presents a
few examples of how a world-changing event brought out the best in people
on both sides of the telephones and computer screens at Northwestern
Travel Management.
September 11 Response Confirms True Customer Partnership
 Hundreds
of NTM callers, under the most stressful travel conditions they were likely
to face in their lives, demonstrated patience, courtesy and grace as they
worked with their NTM agents to get themselves, their co-workers or their
family to their destinations on September 11.
Click here for Full Story.
International Dairy Queen Delivers Thank You
As a gesture to thank NTM for it's assistance to IDQ travelers, International
Dairy Queen treated the Edina office of Northwestern Travel Management
to fresh Dilly Bars.
Click here for Full Story.
Reports Locate Travelers
A behind-the-scenes benefit that generated many comments were the reports
generated for NTM corporate clients listing every traveler itinerary for
those who were in transit on September 11.
Click here for Full Story.
Car Rental Companies Came Through When Needed
Hertz, National Avis, Alamo and the other rental agencies used by NTM
clients responded almost instantly to the need for one-way rentals. Though
re-positioning cars to each car's home rental office is an expensive task,
the rental agencies were fast, cooperative and flexible.
"The last [NTM] person I dealt with was
Mike - who eventually secured a car for me, so I could drive home from
Chicago to Boston. When I walked into Hertz -my car was ready - they even
gave a choice. Hertz did a great job too. Thanks for all your hard work."
Internet Offers Few Options on September 11
Steve Erdman, of Federated Insurance, booked a family trip for four
on the Internet web site Orbitz. Steve agreed to compare his Web-based
purchase with Northwestern Travel Management services, which include a
transaction fee. The Orbitz tickets produced a "saving" of $108
for the family.
Click here for Full Story.
Corporate Online Booking Provides Web Access with NTM Services
Tools exist to achieve the saving and flexibility of the Internet
with 24-hour assistance, quality control and the full resources of Northwestern
Travel Management. NTM is a pioneer in the implementation of World Span
Trip Manager and other corporate online booking products. NTM corporate
account managers will answer questions and arrange demonstrations.
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 NTM
24-Hour ACCESS Team Handles Record Call Volume
Beth Pedersen has been in the travel business for 19 years;
and has seen strikes and virtually every kind of interruption to
air service. Yet Pedersen, the manager of NTM ACCESS 24-hour service,
was stunned by the call volume the week of September 11. An average
evening generates 200 calls. The days of September 11, 12, 13 and
14 saw over 700 calls per night.
Click here for Full Story.
 Steady
and Sure is NTM Management Response
In recent meetings, our customers have been asking excellent,
rubber-meets-the-road questions regarding the current volatility
that our industry is facing and how it is affecting Northwestern
Travel.
Click here for Full Story.
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