Our Partner: WORLDSPAN Trip Manager:
This is an internet based self-booking solution from Worldspan
that makes global itinerary planning and travel booking quick and
easy for today´s busy corporate traveler.
Now, 24 hours a day from home or office, Northwestern Travel Management
customers have the option of making their own reservations, reviewing
air, car and hotel options and scanning airline reservation systems
for the best seat - all at their leisure. Corporate guidelines regarding
preferred carriers, hotels, car rental companies and credit cards
are built into the system to ensure consistency and policy adherence.
Click here for an interactive tutorial!
User
Benefits:
- 24-hour access is available from anywhere
- Customers enjoy the flexibility to take as long as necessary
to review air, car and hotel options
- Less time is spent on the phone
- Northwestern Travel Management is just a phone call away for
help or traditional reservations
- You are in-the-know with updates about fare wars, corporate
policies, weather and other detailed travel information
Corporate Benefits:
- Control of booking leads to savings
- Travel policy adherence is built into the system
- Preferred vendors are displayed
- Discounts
- Vendors will reward increased usage with preferred pricing
- Preferred vendor bookings are captured in management reports
to assure accurate tracking
- Trip models can be encouraged
- Preferred corporate air, hotel and car vendors are displayed
- Costs are reduced as trip models are utilized
- Employee efficiency
- Travelers or arrangers reduce their time on the phone and
can book 24 hours a day
- Reservations are best suited to simple round trips with
air, car and hotel arrangements
- Travel agents are free to consult with employees about more
complex itineraries
- Instant displays of flight numbers, departure and return
times, weather, seat maps, and other valuable information
are available
- Information now
- Online booking offers an easily accessible bulletin board
to reach travelers with new vendors, prices, policy changes
and up-to-the minute travel information
- Cost reduction guarantee
- Andrea Ritchie, Northwestern Travel Management President,
offers an aggressive warranty for self-booked reservations.
"Northwestern Travel Management guarantees that the use
of our self-booking tool will reduce transaction fees by as
much as 50% for customers who use the tool as recommended."
Self-Booking
Service Center:
Philosophy
Northwestern Travel Management's corporate philosophy is "...to
provide the kind of quality service that all of our clients deserve.
And then do more."
The Self-Booking Service Center strives to carry through this philosophy
with support, knowledge, and service to clients utilizing our self-booking
products. We want our self-booking users to feel that there are
real people behind the scenes supporting their efforts. NTM's personal
customer service does not stop when a customer starts using our
self-booking products.
Customer Training
We pride ourselves on our personalized customer training. We work
with each corporation to identify what training formats work best
within their corporate culture. We use all – or some – of the following
formats to help customers get comfortable with this new technology.
- User Training - We
encourage each new company to allow us to provide a training
class for their users. Our Edina training lab is available
to accommodate hands-on training, or we are happy to come
to your location to provide a training class using a product
demonstration format. We will accommodate any training outside
of the Twin Cities; however, all travel expenses will be
billed back to the customer at cost.
- Customized User Guide
- We create a user guide for each corporation. This user
guide is customized to assist each user on how the system
is programmed to their company's specifications.
- Personalized Training Video
- If your company would like to create a personalized training
video, NTM will assist you.
- Self-Booking Service Center
- Some users need a little hand holding while getting used
to new technology. The Self-Booking Service Center is only
a phone call away.
Documented Process and Support Structure
Each aspect of our self-booking process and support are internally
documented, from how to provide a customer with a demonstration
through each step of the hardware backup system. These resources
translate into a well-thought-out process which works to maintain
a smooth operating system for our customers.
Contact your Corporate
Account Manager for more information or to arrange a free demonstration.
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