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Phasing Out Paper Tickets
 Earlier
this month, American Airlines announced their plan to stop issuing paper
tickets for domestic flights by March and for international service by
December 2003. Similarly, United Airlines announced their timetable for
eliminating domestic paper tickets by July 2003 and for all routes where
e-tickets are available by January 2004.
This move shouldn't have a great impact on the vast majority of business
travelers. Less frequent travelers who have previously relied on having
a hard-copy ticket may be uncomfortable with this move, however, there
should be gradual acceptances as long as the traveler has some kind of
paper that provides proof of purchase. This is similar to the hotel reservation
system where a verbal confirmation number is given.
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But does this really mean the end of paper tickets? For simple, roundtrip,
domestic trips, yes. However, the airlines have plenty to resolve as far
as international trips and interlining flights are concerned. There could
be big hassles for customers where interline connections are not available,
as the traveler would have to pick up his/her bags and check in again.
Currently, American only has interline agreements on e-tickets with United,
Northwest, Continental and Finnair.
Additionally, most carriers have increased their current paper ticket
fee. As before, the fee applies to purchases made from the carrier via
its web site, call center, city ticket office, at the airport, or through
a travel agency, when an electronic ticket is available.
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