Northwest/KLM News
New Check-in Policy
 Northwest
Airlines and KLM Royal Dutch Airlines will change check-in times for domestic
and international flights beginning June 17.
Customers traveling on domestic flights within the U.S. (including Alaska
and Hawaii) will now be required to check-in 30 minutes before their flight
and be onboard the aircraft 15 minutes prior to departure. Passengers
traveling from Denver, Las Vegas, and Atlanta will be required to check-in
45 minutes prior to departure.
Customers traveling on international flights will now be required to
check-in 60 minutes before their flight and be onboard the aircraft 30
minutes prior to departure. The international check-in policy applies
to flights to Canada, Mexico, and the Caribbean as well as to trans-Atlantic,
trans-Pacific, and Interport flights.
Northwest and KLM continue to recommend that customers arrive at the
airport terminal lobby 75 minutes prior to domestic flights and two hours
prior to international flights. Only the mandatory check-in times have
been adjusted.
These changes are being made to reflect current airport processing times
as they are affected by federal government security measures, as well
as to better coordinate service with partner airlines.
Trans-Atlantic Alliance
In June, Northwest and KLM will initiate what is being billed as the
"first trans-Atlantic alliance interline electronic ticketing service."
The interline agreement will allow a traveler with itineraries involving
both carriers to use a single e-ticket. Previously, customers were required
to obtain a separate e-ticket for each carrier or obtain a paper ticket.
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