Online Survey Offers Travelers Instant Feedback
 Travelers
or arrangers can now tell Northwestern Travel Management what they think
of NTM service at the moment the urge strikes. NWTM.COM has a permanent
spot on Client Gateway for registering opinion.
Completed surveys are categorized by level of satisfaction and company
name. When a traveler rates satisfaction as "falls short," a
follow-up call is made, if approved on the survey by the respondent.
Additionally, Northwestern Travel Management commissions twice annual
and more detailed telephone surveys on the travel experience. Satisfaction
Management Systems (SMS) has conducted phone research for NTM since 1994.
The NTM online survey will be emailed to travelers and arrangers during
alternate quarters with the SMS telephone service evaluations. The schedule
of telephone, Web site and email surveying will be a source of consistent
Northwestern Travel Management customer service data analyzed and acted
on throughout the year.
Click on www./clientgateway
to access the survey.
|
